Smart-building sweet spot: connecting building data with service technicians

February 3, 2021 Aslan Computer Systems Post in What's new

In this customer story, learn how MacDonald-Miller Facility Solutions uses Microsoft Dynamics 365 Connected Field Service and Azure IoT services to respond proactively to potential problems and fix them before they cause disruptions. Dynamics 365 gives their workforce the tools to work more efficiently and improve customer satisfaction.

“Knowing that I have Aslan technicians to support me is very comforting and I am always grateful for their speedy, non-judgemental, informative and friendly service.”

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“[The technician] is always so helpful. I always feel that things get resolved and receive a call within that day of placing a ticket. Also placing a ticket is very easy to access from any computer.”

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“[The technician] not only checked to make sure the virus protection was working correctly he showed me another way to do what I was trying to do when the virus message came up. I appreciated his help.”

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“Very knowledgeable in the understanding of what I needed assistance with. Addressed and resolved all issues in a friendly and timely manner. Always a pleasant experience dealing with Aslan.”

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“[The Technician} is professional, knowledgeable and expedient with instructions as he resolves computer issues. He explains what he is doing, is compassionate with me not knowing, gives understandable instructions on what he wants me to do to assist him with resolving the computer issue. He is flexible, great offside behaviour which relieves my anxiety and impatience; i.e. using humour on what he is doing, letting me know I do not have to worry, and suggesting I calm myself down as he will get the problem resolved. I trust him with my requests and I have confidence in his work.”

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“Always a great experience dealing with Aslan and their technicians. They called me back right away and were able to fix my issue quickly and efficiently. They always check in to see if I have time for them to take over my computer first as well. Have dealt with Aslan for the last 4.5 years and have never had a negative experience.”

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“Love working with Aslan Technicians and supporting staff – very professional and able to problem solve on the spot – thanks.”

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“The technician was very professional and handled things with a kind and relaxed demeanor. Super helpful when I had any questions to ask. He followed up when I had additional questions and patiently gave me the advice and methods I needed to handle any future issues as well. Very satisfied, thanks!”

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“Great service as usual from Aslan – got me up and running in no time!”

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“Aslan fixed my computer problem quickly and effectively. Although it turned out to be a very minor issue, they corrected it and charged me accordingly. They didn’t try to upsell me on things I didn’t need.”

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COVID-19 Update

Important Information!

OUR OFFICE IS MOVING! New location will be open March 15th, 2021 at:

6744-75 Street

Edmonton, AB

T6E 6T9

Our location at: 9214 51 Avenue will be CLOSED as of February 22nd, 2021. For all pick ups and drop offs, please call 780-437-9504 to make arrangements.

***In order to ensure the continued safety of our employees, our office will not be open to visitors (Pickup and drop-offs only in vestibule)***

As a result of City of Edmonton and Province of Alberta regulations, and for the safety of our staff and clients, we are requiring that you wear a mask during your entire appointment. Employees will also be wearing a mask during all client interactions.

If you have any questions, please call us at (780) 437-9504.

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